SCOPE OF WORK
The quoted project price covers coaching and the implementation of your website.
You will receive a one hour session towards the end of each week to review your completed materials, next steps and workshop anything that comes up through the process of launching your website. These calls will be scheduled in advance.
You also have access to unlimited email support, and I will share any educational materials and resources that I think will be useful to you as we work to bring your new offer to life!
I will provide you with a weekly breakdown of your project milestones and what we will be working on each week.
Work hours: I keep fairly standard work hours 9 A – 5 PM EST Monday to Friday. I may be available for meetings on weekend days by request.
*If you have a launch or something that requires my attention outside of these hours, this can likely be accommodated so long as I have one week’s advance notice.
Email: I check my email a few times each day, less on the weekends. On occasion, I may not check my email at all over the weekend.
Text/Phone: You’re welcome to text or call me, but please note, my phone is almost always on Do Not Disturb. I will call/text you back when I review your message.
“Emergencies”: Sometimes tech things break when we most need them. I will do my best to accommodate “emergency” needs but please note that I do not work after 5 PM ever. If something is urgent and comes up in the evening, please do notify me via text so that I can put it on my priority list first thing the following day. (Please note that “emergency” is in quotes because no one ever died from having a tech issue! It’ll all be OK, I promise).
Vacations: I will notify you in advance of any days off that do not fall on a weekend. Vacations of more than two weekdays will be written into the timeline and accounted for.
We will find a time of mutual convenience to schedule your weekly calls. These will be scheduled in advance. They may be rescheduled so long as I have 24-hour advance notice – but they must be scheduled for the same week, otherwise the call is forfeited.
Payment is required in full to begin work. If you require a payment plan, please let me know! I will provide a payment plan that we both agree upon, and all payments will be automatically collected on the agreed upon dates.
I do not issue refunds for booked website coaching. Please be 1000% (not a typo) committed to bringing this offering to life. If at the end of our outlined time together you find that you are not happy with the project, please bring your concerns to me and we’ll workshop them together.
RESCHEDULING PROJECT COACHING
As noted above, payment is required in full or to be submitted on a payment plan on agreed upon dates – and refunds are not available – so what are your options if you actually can’t work with me during the timeline we agreed upon? Well, it depends… but, essentially, we’ll reschedule.
You’re Too Busy
This is not an accepted reason to reschedule. By signing this agreement and submitting payment, you are committed to being a master of your schedule and making the time to complete this project. (Accountability starts here!) Now, you may not get all of your assignments for a week done, and that’s fine – I’ve baked in wiggle room – but you need to be committed to showing up and plan to carve out enough time to attempt to do the work.
Illness, Family Trouble, Caregiving Responsibilities
If you really have a to show up for yourself or someone else and are in no way procrastinating or self-sabotaging (you’re the judge – just do a gut check), then let me know and we can pause our project and reschedule the remaining weeks when you have the brain space and energy to re-commit.
I will never share your contact information, your customers/clients contact information, payment information, or any other personal information that I have access to during the course of my work. I often require access to email accounts, email marketing software and payment gateways – I will only ever view what is necessary for me to complete my work.
I design all of my sites with mobile in mind. That said, occasionally some elements do not translate well to mobile and we may need to be flexible about design changes to accommodate this.
You are responsible for securing access to your site for me. Unlike many designers/developers, I design the site in your own accounts so that you always have access to the work that I’m doing for you.
If you need help with securing the appropriate accounts and getting me the necessary login credentials, I’m happy to walk you through the process! However, you are responsible for reaching out to your hosting company if technical issues occur. (Squarespace hosts its own sites, but you host a WordPress site on 3rd party hosts.) This is rare – particularly for new site builds – but it does happen!
If you need me to deal with your hosting company, I only work with Squarespace, and Bluehost or SiteGround for WordPress sites. There will be a $50/hour charge for time that I spend speaking to the customer service department of any other hosting company.
Please note that if hosting issues delay work, I may choose to build the site on a temporary domain within my own hosting account.
I do my best to make your website as secure as possible – however hackers are writing new code everyday and I cannot guarantee that your website will not be susceptible. Generally speaking, SquareSpace websites are more secure than WordPress sites because WordPress is an open-source platform that utilizes plugins encoded by different authors. By signing this agreement, you acknowledge that I cannot be held liable for any security issues experienced by Squarespace, WordPress, or plugins that I have installed on WordPress websites.
I store all of your passwords in a secure vault (LastPass), and delete them following end of work. I cannot be held responsible for any leaked password issue for passwords communicated via text or email.
My process is collaborative! Please do your best to complete the Website Checklist I provide you with as this gives me the direction that I need to create a site you love.
Project timelines are dependent on your ability to provide copy, images and graphics at the start of the project date. If photos and graphics are in the works, that is acceptable – just let me know what is being made so I can create placeholders in the site design. Your feedback and direction on colors and fonts is also required if you have specific tastes in these areas. This is a fun, collaborative process that gives you the opportunity to participate in the design of a website that you love!
Instructional Use of Material
I teach classes on Skillshare and have my own online educational programs for DIY website builders, and occasionally I feature websites I’ve worked on as examples in my educational materials. I also post websites I’ve worked on in social media and in blog posts. By signing this electronic agreement, you agree to having your website be a part of these instructional assets. If you do not wish for it to be included, please let me know and I will provide a custom contract to you.
By signing this agreement you agree to keep my credit “Website by Kara + Co” in the footer of your website for as long as you are using my website design. This may also look like “Website by W&W” for older sites, or “Website by K +Co”, “Website Design”, or “Website Development” with a link out to my website. (This applies to new website builds only).